Tech Support: On Site and Remote

Behind Every Great Business, There’s Great Tech Support

Whenever you need a skilled IT support, you no longer have to opt for the effort of finding a dependable IT staff. You can simply hire the Royal IT Support team, who are much more effective than any distracted in-house staff. Our focus is to keep your IT systems and networks running efficiently, so your business can keep growing. Tech support is really the backbone of our service offerings. We provide reliable, personable, responsive, and professional onsite and remote services.

Onsite and Remote Tech Support Services

Onsite Tech Support

Problems just can’t be worked out over the telephone or Internet. Receive the hands-on help that you need in these situations. That’s when you need a Royal IT Support’s field service engineer, who can offer:

  • Hands-on troubleshooting
  • Comprehensive and ongoing program management
  • Preventive maintenance

Onsite tech support is the key to developing a positive and trustworthy relationship with our clients. Most IT support companies charge extra for this, but Royal IT Support includes onsite support with the Managed IT Service plan monthly.

We arrive as soon as possible and work proactively with our clients, allowing us to redirect and dispatch our tech engineers to ensure your business is running optimally.

Dedicated Remote Tech Support

Be acquainted with a dedicated support engineer on your team, you have a partner who understands every detail of your Royal IT Support’s network as well as your business. It will give you a single point of contact for every technical requirement, including:

  • Maintenance & Support
  • Incident resolution plans & reports
  • Network expansion activities

Whenever you give a call to our service desk, you will always have a line with a knowledgeable and friendly consultant.

Our remote monitoring & management system monitors your entire IT infrastructure 24/7/365. Our Royal IT Service Desk team receive alerts immediately when there is a problem within your network & solves that issue as soon as possible.